Orders And Gift Vouchers
ORDER CONFIRMATIONS
On successfully placing an order online, an automated email confirmation will be sent your nominated email address. The confirmation includes reference no, address details and a summary of your order. Please contact Customer Service immediately if there are any discrepancies or you would like to make any changes to your order. Most orders are despatched the same day so we cannot guarantee changes to orders already processed. If any items cannot be fulfilled from your order, we will endeavour to contact you via email and offer an alternative solution or a refund. If you haven’t received a confirmation please check your spam and junk inboxes before contacting Customer Service.
Zen Life Athletiq has the right to refuse or cancel any orders received and issue a refund back to your original form of payment.
CHANGE OF ADDRESS
Zen Life Athletiq will not be responsible for incorrect delivery details being entered on the order. A order confirmation is emailed to your email address on receipt of the order. This includes both the billing and shipping address details. Please contact our Customer Service immediately if this information is incorrect. In most cases orders are dispatched the same day as they are received so we cannot guarantee that details can be updated, if there is a delay in contacting us
ORDER CANCELLATONS
Zen Life Athletiq will provide a cancellation on orders that have not yet been despatched with a refund being issued to the payment method used to purchase the goods however any fees incurred will be covered by the purchaser. If an order has already been despatched goods can be returned for a full refund, at the cost to the customer.
MISPRINTS
If an incorrect price or incorrect information is displayed Zen Life Athletiq shall have the right to refuse or cancel any orders placed for that style at any time.
SPECIAL OFFERS/PROMOTIONAL CODES
From time to time we offer promotional discounts and special offers online. Some promotions may be exclusive to online and which will be noted in the terms and conditions. To redeem an offer online the promotional code where applicable must be entered on the checkout page. A successful code will apply the discount with purchase to the order summary. Please note that a voucher cannot be used on sale items and will appear on the order at nil value. Please note that all promotions are automated and we cannot take responsibility for an order where the code has not been applied at the time of purchase. Promotions are currency specific which will be stated in the terms and conditions, click here for full details.
In the event an order is returned that has qualified for a special promotion or discount the discounted amount will be deducted from your refund and gift purchase must be returned with the goods. If an order is received back without the gift with purchase the retail amount of this item will be deducted from the refund. If you wish to keep your gift with purchase we are more than happy to provide an exchange on credit note on your purchase.
GIFT VOUCHERS AND CREDIT VOUCHERS
Zen Life Athletiq Gift Vouchers can be purchased online. Vouchers may be used online. Online Gift Vouchers are only available in AUD$ and can only be redeemed in AUD$.
Zen Life Athletiq Gift and Credit Vouchers are not redeemable for cash and non refundable. A voucher must be used in its entirety. All gift vouchers are valid for 3, 6 or 12 months from the original purchase date.
Zen Life Athletiq will not take responsibility for any lost or stolen vouchers. Only one gift voucher can be used per transaction. Promotional vouchers codes cannot be used when purchasing a gift voucher.